How do I delete a message?

Answer

You can delete a message as follows:

On the website:

  1. Select a message under Messages that you wish to delete.
  2. Click on the trash icon in the top right corner of the message window. In case your browser window is quite small click on the menu button and choose Delete chat.
  3. Confirm this by clicking the Delete button.

In the iOS app:

  1. Tap the message icon at the top right next to the magnifying glass to get to your inbox.
  2. Swipe in the message you wish to delete in your inbox (chats) to the left.
  3. Press the red Delete button.
  4. Confirm this by pressing Leave chat / Delete chat.

In the Android app:

  1. Tap the message icon at the top right next to the magnifying glass to get to your inbox.
  2. Keep your finger pressed down on the message you wish to delete in your inbox (chats).
  3. Confirm this by pressing the Delete button.

Please note: You cannot delete individual messages from an ongoing conversation. You always delete the entire conversation from your inbox. The mailbox of the other participant(s) remains unaffected.
 

 

FAQ ID: 67545