Delete the cache and cookies from my browser


If you encounter problems using the platform, it often helps to delete your browsing history, the so-called cache and cookies. In order to delete these, proceed as follows:

With Internet Explorer 11.0

  1. Click on Tools (cog symbol) in your browser menu (or press ctrl+shift+delete  on your keyborad and continue with #5).
  2. Then select Internet options in the menu that appears.
  3. Select the General tab.
  4. Under Cache, press the Clear browser cache… button.
  5. In the Delete Browsing History window, check the boxes Temporary Internet files and Cookies.
  6. Click the Delete button.

With Microsoft Edge

  1. Open the menu by clicking on the icon with the three dots ("Settings and more") in the top right corner (or press ctrl+shift+delete on your keyborad and continue with #4).
  2. Then choose Settings (at the bottom).
  3. Scroll down to Clear browsing data and then click on Choose what to clear.
  4. Check the boxes Cookies and saved website data and Cached data and files.
  5. Click Clear.

With Mozilla Firefox

  1. Click the menu button in the top right corner of the browser and choose Options.
  2. Select the Privacy & Security panel.
  3. In the "Cookies and Site Data" section, click Clear Data.
  4. Check the boxes Cookies & Site Data and Cached Web Content.
  5. Click the Clear button.

With Google Chrome

  1. Click on More in the top right of your browser (the button with the three dots).
  2. Click on More tools.
  3. Click the button Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Check the boxes Cookies and other site data and Cached images and files.
  6. Click the Clear data button.

With Apple Safari

  1. Click on Safari then choose Preferences.
  2. Select the Privacy tab.
  3. Now click on Remove All

Are you still having problems? Get in touch using the contact form and don’t forget to include the following information:

  • Detailed description of the error you are encountering
  • What Internet browser do you use? (e.g. Mozilla Firefox 60)
  • What operating system do you use? (e.g. Windows 10 / Apple OSX 10.11.4)
FAQ ID: 11983