I'm having problems working out a transaction.


To help you with this, please use the contact form to provide us with the following information:

- The exact date of the transaction
- The transaction amount
- If this is a credit card transaction: Please provide the last four digits of the credit card used for the transaction and the name of the card holder
- If this is a direct debit transaction: Please provide the invoice number stated in the reference field of the transaction

We'll get back to you as soon as we can.

FAQ ID: 998