We would like to inform you that EventManager will be discontinued on March 31, 2023. Until then, event organizers⋅will be able to use all functions in full. Events that take place after March 31 can no longer be created as of now. Restrictions will also apply to the creation of new accounts. Please refer to the following FAQs for information on how to proceed.
I have already made events that take place after March 31, 2023 live and registration/ticket sales are underway. What happens to these events until March 31, 2023 and beyond?
These events will run through EventManager including registration, sales and payment processing until March 31st, 2023. From April 1st, 2023, the ticket store will be closed and there will no longer be active access to the user interface. Therefore, you must download and save all data and select a∙new∙vendor∙in which you will continue to process the respective event by March 31, 2023 at the latest. Please clarify with the new provider how to migrate the participants data to the new tool.
One more note: You will receive your organizer statement for the month of March 2023 by email at the beginning of April 2023 as usual, otherwise you will still have access to your statement until end of April 2023.
How long can I view and download my invoices?
You will be able to view and download all statements until April 30, 2023. We recommend that you do this promptly for all events that have already been processed and file the statements digitally.
How can I back up attendee data/contacts from past events?
You can download the data of your participants from the EventManager. Please note the provisions of the DSGVO regarding data storage and the requirements for further addressing (double opt-in).
Can I migrate my participants∙ to another ticketing provider∙in? If yes, how?
You can download your attendees∙in data from EventManager. Please talk to the new provider about the migration of the data.
Who informs the ticket buyers? How can I inform my participants?
Please inform your ticket buyers∙and registrants yourself. You can send an email to all registered participants of your events via EventManager. Alternatively, you can download the data of your participants from the EventManager and send them an email via your own email tool.
What about ticket purchases that are not paid for after 03/31?
Any transaction will be executed until 21st of April 2023. Any outstanding invoices purchased after 1st of January 2023 will be cancelled from Event Manager as of 31st of March.
Tip: Deactivate the payment method "on account" - this reduces the risk.
How does the financial processing work in general?
Until 21st of April 2023, all transactions will still be implemented. It follows that in May 2023, the last settlement from XING Events will be sent to the organizers.
Until the end of April 2023, you can still log in to your existing EventManager account here.
After more than 10 years on our platform, the XING Event Market will close its doors in January 2023. This closure affects all the event promotion products on XING, including event pages and Event Plus along with its retargeting options such as personal event invitations and event reminders.
Why is the Event Market being discontinued?
At the end of 2021, New Work SE introduced a change of strategy, shifting from an online business network to a job community with a greater focus on job happiness and career guidance. With this in mind, each product and service was reviewed in terms of viability for the new strategy. In the end, the decision was made to discontinue two offerings: the XING Event Market and XING Groups (More details are available here). By contrast, XING will add new and appealing offerings to its portfolio, so stay tuned for further details.
Thanks for the great events!
We’d like to thank all the event organisers and attendees for more than a decade of trust in the Event Market. Your creative and inspiring events have given us unforgettable memories we will look back on fondly. You can continue using the Event Market and all its features until the end of the year.
We wish you all the best with your future events.
The XING Events team
Will the EventManager be discontinued too?
The XING EventManager will be discontinued on 31 March 2023. You'll still have access to the full feature set until then, but events scheduled to be held after 31 March 2023 can no longer be set up. If you already have any events scheduled for after 31 March 2023, the organise will need to find a new provider order to handle them. More information about this is available <a href="www.xing-events.com/en/faq-eventmanager">here</a>
What’s happening to the events I already have live on the XING platform and events I’ve still got planned for 2022?
Any events that take place in 2022 – no matter whether they’re live or not – will run as usual and you can continue to promote them with ads on XING.
What’s happening to my events from 2023?
In January 2023, all of the events pages and features will be removed from the XING platform, so you can no longer post any events that take place or end in 2023. However, you can still create and organise events in XING EventManager until 31 March 2023. This applies to all events to be held by 31 March 2023. Tickets for events dated 1 April 2023 onwards will remain valid, but your organiser will contact you about how to proceed with that.
How can I promote my events in future?
You can still post a targeted ad on XING where you link to an external web page promoting your event. Please send any questions to email@example.com and check out your other promotion options here.
What’s happening to people who’ve already registered for events in 2023? Will they be informed?
We won’t be informing people on your guest lists, so you can choose how to let them know about the situation. If you already have events live for 2023 and beyond, we recommend you inform people who’ve signed up via your event page on XING and through other channels.
How do I contact people on XING who have registered for events that will take place in 2023?
Head over to a guest list page where you can message everyone who signed up. We’ve increased the number of messages you can send to people on guest lists from 5 to 10 to make things easier for you. We recommend you ask people on your guest lists to opt in to receiving e-mails from you. Another option is to give attendees your e-mail address so they can contact you that way.
Can I download guest lists?
Yes, until the end of the year you can download guest lists for events without ticketing that were held in 2022. You can also download individual guest lists for each event in your archive. For events with ticketing, you can download guest lists from the XING EventManager until 31 March 2023.
What’s happening to my 12-month Event Plus licence in 2023?
All active Event Plus licences will be cancelled as of 31 December 2022. We’ll e-mail you with further details about this.
What’s happening to Event Plus vouchers I can’t redeem in 2022?
We’ll e-mail you with further details about this.
I have an Event Plus event which runs until the end of 2022 or into 2023. What’s happening to that?
This will be an Event Plus event until 31 December 2022.
What will happen to my prepaid ad budget?
You can continue to post ads on XING to promote your events but ads should link to an external event page rather than to an event page on XING.
We only ever promote events on XING. How do we get a refund for our remaining ad credit?
Your remaining ad credit won’t be refunded. You can still post ads on XING to promote your events but your ad should link to an external event page rather than to an event page on XING.
Can I still use the EventManager for registration and ticketing without having event pages on XING?
Yes, the EventManager will still be available with all the features it has to offer. We’ll update you about this in the EventManager. When using the EventManager, we recommend integrating the ticket shop into your own website via iFrame, or that you use the event page in the EventManager as your main marketing channel. The EventManager is also no longer available for events scheduled to be held after 31 March 2023.
I’ve scheduled an event for 2023 with the ticket shop and an event page on XING. What will happen when the event page is removed?
Once event pages are removed from XING at the end of 2022, the corresponding links and event page content will no longer be available to you. From 2023, you’ll be redirected to this FAQs page, which will let you know you about the changes to the product. We advise you to inform your attendees and interested parties at an early stage which link they’ll be able to use from 2023 onwards in order to obtain information about or purchase tickets for your event. For the latter, EventManager users have the option of integrating the ticket store into their own website via iFrame until 31 March 2023. You can also use your personalisable event page via EventManager (menu item 'Sales channels').
What’s happening to events I’ve booked in 2022?
Everything will continue as usual until the end of 2022. You can still register for and attend any events on XING that take place in 2022.
What’s happening to events I’ve registered for in 2023 and beyond?
In January 2023 all event pages and features will be permanently removed from the XING platform. This means, as of January, organisers will no longer be able to contact you with updates through these channels. We’ve advised all organisers to use other ways (listings on their own event website, e-mails and newsletters) to inform attendees about this change in good time. If you’ve purchased tickets from the ticket shop, they’ll remain valid for the event in question regardless of the changes to the XING platform.