1. First of all, please check to make sure you're running the latest version of your browser, i.e. Internet Explorer, Firefox, Chrome, Safari, etc.
2. If you're still having problems, please check whether you've installed a browser add-on (e.g. Google toolbar) that may be causing this to happen and then deactivate it.
3. If that doesn't work, please delete your browser's cache (if you're not sure how to do this, search for cache in your browser's help files).
If this problem still persists, please feel free to contact us and provide the following information:
- Your operating system (e.g. Windows 7 Home Premium, OS X 10.8, etc.)
- Your browser and version (e.g. Google Chrome 23, Firefox 10, etc.)
- If possible, a screenshot clearly illustrating the problem
Please then send this information to us via the contact form or by sending an e-mail to firstname.lastname@example.org.